Job: SEVIS Coordinator (U-M)

Deadline: June 4, 2021

How to Apply

Complete the application online through the U-M Careers page.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

The U-M International Center provides a variety of services and programs to assist international students, scholars, faculty, and staff at the University of Michigan, as well as U-M students seeking opportunities to study, work, or travel abroad. For more information about the International Center and its services, see internationalcenter.umich.edu.

Job Summary

The SEVIS coordinator manages and coordinates batch reporting to the Department of Homeland Security’s Student and Exchange Visitor Information System (SEVIS), and mitigates University risk by ensuring compliance with federal government reporting requirements.  The SEVIS Coordinator serves as a key U-M contact for the Terra Dotta ISSS (International Student and Scholar Services) solution, which will be implemented in 2021, compiles and publishes periodic and ad hoc statistical reports, and provides internal production support for various IT applications used by the International Center.

Special Note:  The incumbent will play a key role in the Terra Dotta implementation project scheduled for the summer of 2021.  The incumbent will be expected to perform tasks using U--M’s PeopleSoft PASS system and International Center queries and databases used to support or supplement PASS, prior to the full transition to Terra Dotta ISSS in late 2021.  In reference to the internal ticketing system, the incumbent will assist with the use of Footprints, prior to the transition to Team Dynamix.

Responsibilities*

Terra Dotta ISSS Management and Production Support (50%)

• Serve as the primary coordinator for the Terra Dotta ISSS solution at U-M and as liaison to U-M IT staff and to the vendor. Provide expertise to the primary users of the Terra Dotta ISSS solution (International Center staff, Rackham International Admissions, and the Office of Undergraduate Admissions.)
• Monitor database functionality, data feeds, and batch processing; and validate data; troubleshoot errors in coordination with the Terra Dotta vendor and with U-M’s ITS.
• Manage the batch transfer of international student and scholar data to the Department of Homeland Security’s Student and Exchange Visitor Information System (SEVIS), including initial SEVIS registration/validation for new students and scholars, and periodic (Fall/Winter Terms) SEVIS registration for all F-1 students, as required by Federal regulations. 
• Monitor batch files for errors and resolve or route to the appropriate person for resolution. Contact students as needed to resolve data issues.
• Monitor changes to the SEVIS batch schema.
• Develop Terra Dotta queries, reports, request configurations (“e-forms”) and workflows, in consultation with IC and admissions staff.
• Participate in testing and validation of new Terra Dotta functionality.
• Audit and ensure data integrity and consistency among the various systems involved in SEVIS data reporting, including U-M’s student information system (M-Pathways), Terra Dotta, and SEVIS.
• Assist with business process analysis as needed to fully implement Terra Dotta functionality.
• Communicate with staff and university stakeholders regarding Terra Dotta’s technical changes and updates. 
• Maintain campus-wide SEVIS business process documentation and train campus partners on using Terra Dotta.
• Actively participate in Terra Dotta user groups.

Compliance with U.S. Government Regulations and Requirements (15%)

• Monitor SEVIS alerts and Terra Dotta reports and contact students or recommend actions as appropriate.  Take or recommend immediate action on information that could negatively impact an individual’s immigration status.
• Maintain updated knowledge of SEVIS reporting requirements and procedures.
• Respond to University or U.S. government requests for data validation.
• Serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO).
• Maintain updated knowledge of basic F and J immigration regulations. 
• Monitor international student /scholar compliance with F and J immigration regulations.
• Assist in processing new student check-ins.

International Center Information Technology Production Support (20%)

• Facilitate the implementation and provide internal production support for the “ticketing system” used to track student /scholar communications and certain requests.
• In coordination with the International Center’s health insurance team and ITS, provide auditing, reporting, and troubleshooting for international student and scholar insurance data managed in M-Pathways (PeopleSoft).
• Provide internal assistance and production support for various IT applications used by the International Center, and liaise with Student Life Technology Solutions and U-M Information Technology Services (ITS) as appropriate.
• Maintain updated knowledge of and familiarity with IT applications used by the International Center.
• Develop and update IC internal processes, in collaboration with others in the IC.
• Identify and research areas for technical improvements to International Center processes, monitor effectiveness of new processes, and suggest and implement changes or enhancements, as appropriate.
• Develop and modify queries and reports using PS Query and Business Objects to monitor data integrity and consistency, and regulatory compliance, and for use by IC staff.
• Explore and implement new technologies with IC management team approval.

Statistical Reporting (10%)

• Convert data into concise understandable reports and create user-friendly data visualizations.
• Compile and publish statistical reports, including the International Center’s annual report.
• Respond to periodic and ad hoc statistical inquiries from U-M units and external entities.
• Effectively manipulate display, and visualize data, using tools such as Excel and Tableau.
• Query datasets for specific reporting purposes and verify results against underlying data.

Communications and Other Duties (5%)

• Initiate regular International Center targeted electronic communications with international students and scholars, and University departments as determined by report or query results.
• Initiate International Center targeted electronic communications to individuals or specific groups of students as requested by International Center staff.
• Respond to student requests for assistance related to their M-Pathways records, such as address formatting for SEVIS.
• Assist with International Student/Scholar Orientation, including new student check-in procedures.
• Participate in International Center and Division of Student Life meetings, committees and workgroups, and campus-wide technical and business process committees.
• Additional responsibilities and projects, as assigned.

Required Qualifications*

• Bachelor’s degree
• U.S. citizen or permanent resident status (a federal requirement for Designated School Officials and Alternate Responsible Officers)
• Three or more years of demonstrated experience in an information technology area related to the duties to be performed
• Ability to query datasets for specific reporting purposes and verify results against underlying data
• Proficient with Microsoft Office applications and Google suite, advanced proficiency with spreadsheet software
• Working understanding of relational database technologies and query tools
• Demonstrated experience developing, documenting, and improving business processes
• Experience training others

Desired Qualifications*

• Experience with immigration case management software
• Experience with Terra Dotta ISSS
• Familiarity with PeopleSoft/Oracle student information systems
• Demonstrated experience with and understanding of student records data and human resources data
• Experience in a University setting
• Demonstrated knowledge of and experience with advanced database management, database reporting tools, and demonstrated knowledge of relational database concepts and structures
• Demonstrated experience with data analysis methodologies and strategies
• Experience using Tableau
• Demonstrated experience developing queries and reports using PS Query  and Business Objects; experience using SQL
• Basic knowledge of XML
• Basic knowledge of HTML/web technologies
• Demonstrated knowledge of IT security foundational concepts
• Basic understanding of F and J immigration regulations, particularly as they apply to SEVIS compliance
• Worked, studied, or lived outside the U.S. or comparable cross-cultural or second language acquisition experience

Additional Information

Position Criteria (Candidate Characteristics): These are the criteria that the hiring team will be evaluating the candidate for skills (i.e. communication, presentation, organizational, etc.)

• Excellent organizational, analytical, problem-solving/troubleshooting, and decision-making skills.
• Ability to work independently using discretion, and handle confidential information.
• Ability to multitask, meet deadlines and adapt to changing demands and priorities.
• Scrupulous attention to detail to coordinate database and reporting requirements, and federal reporting deadlines.
• Excellent written and verbal communication skills; effective communication with non-native speakers of English.
• Strong interpersonal skills and customer service skills.

Work Schedule

Monday through Friday, 8:00 AM to 5:00 PM

This role may have reporting obligations under Title IX and Clery

Salary may vary depending on qualifications, experience, and education of the selected candidate