Job: Student Services and Outreach Coordinator (U-M)

Deadline: rolling, apply as soon as you are able to

 

Note: you must apply through the U-M Careers website

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume.  The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. 

The English Language Institute (ELI), an academic unit of the University of Michigan’s College of Literature, Science, and the Arts (LSA), seeks an energetic, detail-oriented student services and outreach coordinator with excellent communication and customer service skills and a global outlook to serve as a member of ELI’s administrative team. The ELI serves a diverse range of international students, scholars, and GSIs from across campus. For more information about the ELI, please visit our website. 

This position reports to the ELI director. It supports ELI’s academic programs in English for Academic Purposes and ESL/EFL Teacher Education, its GSI Program, its co-curricular and extra-curricular offerings, and its general office operations. Key responsibilities of the position are oversight of the application process for ELI’s summer intensives and other fee-based programs and coordination of ELI’s Conversation Circles program, which provides informal language practice and cultural insights to several hundred international students and scholars at U-M each semester. This position also directly supports ELI’s efforts to foster a more inclusive, equitable campus climate and further LSA’s and U-M’s DEI strategic goals. 

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Responsibilities*

Key responsibilities include, but are not limited to:

Academic Programs

• Curriculum Support
  • Work with the ELI director to create teaching schedules
  • Attend and maintain records for Curriculum Committee meetings
  • Oversee course building/course creation and CARF processes for the department
• General Student Services
  • Oversee course and room scheduling; course evaluations; class permissions; LSA Course Guide maintenance
  • Assist with scheduling and attendance records for ELI advising, language clinics, and workshops
• ELI Summer Programs
  • Oversee ELI summer program application process and serve as primary contact for students
  • Liaise with U-M International Center on visa process and to schedule post-arrival check-ins and orientations
  • Support faculty coordinators in program planning and implementation
• International GSI Program
  • Coordinate summer program classrooms, course registrations, and course credits for ELI 994 course for international GSIs
  • Maintain GSI departmental contact list

ELI Conversation Circles

• Recruit facilitators and participants by publicizing program across campus
• Orient and support volunteer facilitators and foster community and engagement among them
• Supervise student assistants to manage all aspects of this year ‘round program

Outreach

• Liaise with LSA Undergraduate Education Communication and Events team to publicize ELI offerings and maintain ELI visibility on campus
• Represent ELI at campus fairs and other outreach events (occasional evenings required)
• Maintain mailing lists and create content for ELI website, social media accounts, and email campaigns
• Oversee and coordinate content for ELI’s social media accounts with support from student staff

General Administration

• Compile and maintain data records for all academic programs, course enrollments, language clinic and workshop attendance, student demographics, and other needs arising
• Monitor and respond to ELI informational emails
• Attend and maintain records for Faculty/Staff meetings

Diversity, Equity, and Inclusion

• Support ELI in helping foster an inclusive campus climate for individuals from all cultural and language backgrounds
• Serve as an advocate on campus for international graduate students and scholars at U-M

Required Qualifications*

• Associate degree and at least four years of office experience
• Prior work experience in a student services role in a higher education department
• Familiarity with MPathways and People Soft or other student-management systems
• Strong skills in the use of electronic work resources, including MS Office Suite and Google Tools
• Demonstrated ability to develop and maintain strong rapport with individuals from diverse backgrounds
• Excellent oral and written communication skills
• Strong interpersonal skills and ability to positively represent the ELI and its programs on campus
• Ability to work efficiently and productively as a member of a team on multiple assignments in a dynamic work environment
• A strong attention to detail and accuracy, and the ability to establish priorities and keep deadlines

Desired Qualifications*

• Bachelor's degree in humanities, social sciences, or education
• Knowledge of U-M, College of LSA and/or International Center policies and procedures
• Previous experience working in an ESL/English for Academic Purposes department
• Experience living/studying/working abroad, or as a second-language learner

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.

To learn more about diversity, equity, and inclusion visit https://lsa.umich.edu/lsa/dei.html

To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.